Thank you for shopping at SILKBREEZE CURTAINS LLC. We are committed to delivering your curtains safely and promptly. Please review our shipping policy below.
1. Order Processing Time
- Ready-made items: Orders are typically processed within 2–4 business days.
- Custom orders: Please allow 7–14 business days for production, depending on the complexity and volume of your order.
- Orders are not processed on weekends or holidays.
2. Shipping Methods & Delivery Time
We currently offer shipping within the United States.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
| Expedited Shipping | 2–4 business days | Additional fee applies |
Note: Delivery time does not include processing or production time.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your shipment.
4. Shipping Address Policy
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
5. Shipping Delays
Delivery times are estimates and may be affected by:
- Weather conditions
- Carrier delays
- Public holidays
- High demand periods
We will do our best to communicate any known delays.
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Please contact us at [email protected] within 48 hours of delivery.
- Include your order number and photos of the damaged item and packaging if applicable.
7. International Shipping
We currently do not offer international shipping.
U.S. shipping only.