Our team is built on values of:
- Professionalism – Every team member is trained to understand curtain styles, fabric properties, and custom measurements.
- Careful Craftsmanship – From fabric cutting to final inspection, we maintain strict quality control on all orders.
- Customer-Focused Mindset – We treat every order like it’s for our own home.
2. Service Commitments
We are committed to:
- Responding to customer inquiries within 24–48 business hours
- Offering detailed pre-sale consultation to guide you through fabrics, sizing, and installation options
- Providing after-sale support for installation tips, curtain care, or any order-related issues
- Making sure custom orders are handled with precision and care
3. Communication Channels
You can reach our support team through:
- Email: [email protected]
- Phone: 530-675-6686
Our customer service hours are Monday to Friday, 9:00 AM – 6:00 PM PST
4. Feedback & Quality Control
We welcome your feedback and use it to:
- Refine our curtain styles and options
- Improve packaging and delivery experiences
- Train our team to better serve you
If you have suggestions or concerns, please contact us. Your voice shapes our growth.
5. Our Goal
To bring elegance, function, and comfort to your space through curtains tailored to your needs—delivered with professionalism and care.