1. What types of curtains do you offer?
We offer a wide selection of ready-made and custom-made curtains, including blackout, sheer, linen, thermal-insulated, and decorative styles in various fabrics and lengths.
2. Do you provide custom curtain services?
Yes! We specialize in custom curtain orders. Simply provide your measurements, fabric preferences, and design requests—we’ll take care of the rest.
3. How long does it take to receive my order?
- Ready-made items: Ship in 2–4 business days
- Custom curtains: Require 7–14 business days for production before shipping
Delivery time depends on your location and shipping method selected at checkout.
4. Can I cancel or modify my order?
- Ready-made orders may be canceled within 12 hours of purchase.
- Custom orders cannot be canceled once production begins due to personalization.
5. What is your return policy?
- Ready-made curtains can be returned within 30 days if unused and in original packaging.
- Custom-made curtains are non-returnable, unless damaged or defective.
Please refer to our Refund and Returns Policy for full details.
6. What if I receive the wrong or damaged item?
Please contact us at [email protected] within 48 hours of delivery with photos of the issue. We will work quickly to resolve it.
7. Do you offer samples or swatches?
Yes, we can provide fabric swatches for custom curtain orders upon request. Please contact us to arrange a sample shipment.
8. How do I measure my window for custom curtains?
We provide a detailed measuring guide. If you’re unsure, contact our team and we’ll assist you in getting accurate measurements.
9. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery.